on 31-12-2021 10:47. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Follow these simple installation steps for your Virgin Media home phone set up. 194. Hello, my isolator cable does not fit into the virgin media wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I have been given other details for the account such as the account number/area code and. which will give you a general idea of VM fixtures and fittings. 1. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Package arrive today and realized I don't have a VM wall socket to. Browse Virgin Media Virgin Media Community. There are two options for to your TV. • Connect the end of the 1. My issue is the small wire is attached to the fibre and held there wit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. These enter my house via an air brick/vent very close to. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Options. There are multiple different branded wall boxes inside our flat but none. You can also check for a loose cable as not all properties have a socket. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. I recently got Virgin broadband installed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. correctly to the Virgin Media wall socket, please follow these instructions to get set up. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi, I have ordered a self installation kit for broadband and landline. Absolutely not. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. We would like to show you a description here but the site won’t allow us. Reply. Tudor. We would like to show you a description here but the site won’t allow us. However, we couldn’t locate the wall socket in our place. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. . TV box - 15 mins. The box and cables may have been removed by the previous occupiers. Re: No wall socket. Manage Your Account. Direct Save Telecom offer new phone line installations for £39. We have tried plugging it into the only box we found it would fit but no luck. TV box - 15 mins. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Here you’ll find all the help you need for Virgin Media related problems and issues. Options. Options. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. All. If you require an alternative format bill, such as braille or audio, you will not be charged. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. However, there is no Virgin Media Wall socket in my house. on 21-02-2023 17:48. . I don't have a virgin media wall socket and this is stressing me out. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Got my virgin media self install kit but I don't have a virgin socket. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. These enter my house via an air brick/vent very close to. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Thanks mate. 2. We're here to help. Hey there. The wall socket I - 5357150. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Please keep an eye out for an envelope at the top right corner of your Forum page. You may need to use the spanner provided. I am so sorry to hear that you seem to be missing a wall socket in the home. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. VM will usually only supply a Quickstart to a property that had VM previously. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Excellent shop. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. We all know and love the internet and TV services that can enter our homes through entry points. 19 minutes ago. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The other is marked TV, & this is used for TV & Broadband. and view the images for a range of different wall box options. I have checked outside and there is a brown box shared with the neighbour. See where this Helpful Answer was posted. We would like to show you a description here but the site won’t allow us. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. No vm wall socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. While it's possible to add inclusive calls. on 01-02-2023 14:26. 95. We have a TV and broadband but no landline required. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Is it necessary to plug the cable to socket for having wifi, if so what can I. Or a VM person will sort it for you when they get here in a day ot two. You should see a welcome screen, then the Virgin Media start up screen. - 5250024Got my virgin media self install kit but I don't have a virgin socket. Account - Cable. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Firmly push the end of the. Internet. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Broadband and phone deals. Take the red-banded. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Follow these simple installation steps for your Virgin Media home phone set up. 29-12-2022 20:58 - edited 29-12-2022 21:00. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Any extension that you create after the main socket is your responsibility. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Web it will be a dual cable drop brought from the street to the outside of your property. . If it’s not a technical issue you need help with then we’re here to support you on. If you're happy for us to get this booked. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Re: No virgin media wall socket. Manage Your Account. Hi! New to the UK and just moved into our first home here. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. We would like to show you a description here but the site won’t allow us. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. on 21-02-2023 19:59. Stay safe online. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Connect the cable adaptor to the black banded end of the 3m isolator cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. #1. Jack14102. If you're happy with this and for the charge we can make the arrangements for you 🙂. I'm very sorry to hear about the non wall socket. Options. There are multiple different branded wall boxes inside our flat but none. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Or you may be quicker than average! You won’t be involved the whole time. Virgin Media; My Virgin Media; Shop;. See this. Download it now and enjoy the. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. No, any cables within the house can be touched as much as the householder wants to touch them. on 12-01-2023 21:04. My property is a flat which I am renting, so befo. O have just had the 1g, 5x hub installed. No wall socket to connect. ahhh the rubbish that is CS - you could try this. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Account - Mobile. It should be free of charge. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. When I proceeded to set up my Hub 3 I quickly realised that. Check out the purple envelope in the top right hand corner for a private message from me, and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am trying to set up our wifi. Options. Thanks for the reply. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. The cable going in will be a double. All Rights ReservedNo setup fee. Booking an engineer is easy with Virgin Media. Thanks New to the UK and just moved into our first home here. Call the pre-installation and delivery team on 0800 052 1734 explain. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. But this is provided you already have an undamaged Virgin Media socket. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. And on the back of the box. I was told when purchasing the broadband package that fi. Try tracing the cables back to the house from the brown box outside. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The large Eurobell wall box is where you would connect. Switching from Virgin? If you're switching from Virgin. QuickStart self-install pack delivery delayed by over 1 month. 95 – £ 59. I’m annoyed because I actually had a virgin sales person in my house. 95. Or if the other end of the white cable is in a more useful. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. 1. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Manage Your Account. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Thank you for the tel no. They'll then install a fibre socket inside. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Dave. They'll then install a fibre socket inside. 3 weeks ago. Plug into the wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Customer since 1993. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Engineer installations. Security matters. If no joy, try the pre-install team - 0800 0521734. Plug into the Virgin Media wall socket. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. If an engineer is offered - accept that. Finally, they'll complete the setup to make sure it's all working. SpeedWe would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 3 weeks ago. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Virgin Media; My Virgin Media; Shop;. This is designed to push over the existing screw connector the outlet has. Options. 50 per month. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. Hello, I just got my virginmedia broadband setup delivered. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. . Installing and configuring your kitSame thing happened, and on all the wall phone points. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 0 Kudos. The engineer will bring everything needed to install your Virgin Media services on your chosen day. But I have no Virgin Media Wall socket in my house. Praying the white is the virgin one. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. 1. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. So, a 50 minute broadband, TV and phone. There should then be. Feb 22, 2022. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Browse Virgin Media Virgin Media Community. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). It's obviously missing a case/cover and looks quite old. All. . We'll tell you how long it takes, that you'll need, and that to expect. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Second, you'll likely need a manned installation for your VM services. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. on 15-02-2022 10:03. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. We ordered the virgin media broadband kit for self installation. I have the new one as. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Or if the other end of the white cable is in a more useful. Joining in Options. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. You just need to find the socket and plug in your phone. There are 10 types of people: those. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. No vm wall socket. 0 Kudos. Back a step. Install Broadband. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media M125 Fibre Broadband. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. D01 C9W8. Plug into the Hub. on 04-02-2023 11:17. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Within two working days you will receive a Welcome Pack with confirmation of your installation date. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. On our system, we would have had it. Call the Pre-installation and delivery team on 0800 052 1734. It covers topics such as remote control, recording, apps, settings and troubleshooting. Virgin media wall socket in an unusable place. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. D01 C9W8. Can I have engineer visit and setup it? Thanks. But i couldnt find the socket that could fit. Ordered VM broadband and was recommended by the website to select the self quick install option. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. Dec 24, 2009. on 03-08-2020 18:05. Back a step. Account - Cable. Account - Mobile. We would like to show you a description here but the site won’t allow us. Eric714. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Adduxi. But I have no Virgin Media Wall socket in my house. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Explain what needs to be done and book an engineer visit. I don't longer work there. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Security. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Sorry to hear of the install delay caused by the wall sockets missing. I'm a Very Insightful Person, I'm here to share knowledge, I don't. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. 0 Kudos Reply. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Pop the power cable into a nearby plug socket, and turn it on. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 95 when taken with an 18-month contract on the line rental, which costs from £17. I'd like to move my virgin set top box but the current cable isn't long enough. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. All the wall sockets I can see are for BT. Stay safe online. Installing and configuring your kit28 September 2021. Your connection box is usually put in the living room on the wall. Virgin Media engineer installation. Explain what needs to be done and book an engineer visit. on 08-01-2023 20:46. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. on 05-09-2023 20:36. Get more from your Virgin Media setup. It feels like I need to just obtain a connector to enable the two to fit. I ordered a broadband only package because it said I could self install the kit. Push fit the VM-supplied lead onto the socket. I need to arrange an appointment with an engineer. 22-12-2022 19:19 - edited 22-12-2022 19:20. Tuning in. If digging / drilling / new external & internal cables are required the. Hello, I'm trying to set up my Virgin Media broadband. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. The top “capped” one is marked FM & has been disused since cable went digital. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. We would like to show you a description here but the site won’t allow us. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. I have received my quick start-up kit. Switched On. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. on 24-01-2022 21:07. Hello. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Speedvirgin media internal wall box. Some older sockets may have NTL or Telewest written on them. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. Would I be able. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. - 5250024 It has two outputs on the left of the wall box. 0. They can arrange for an engineer to come to the property to complete the installation. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. Socket should be on the underside. In response to Llfamily. Phone line - 5 mins. 4 weeks ago. AnthonyRaw1986. All the cabling is the property of Virgin Media and must not be touched. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I can’t find any trailing cable at all. I have also checked outside and there is no box either on my property or on my boundary wall. Everything you need is posted to you. )In this video, I am showing the sta. 0 Kudos. Solved: No Vigin Media socket - Virgin Media Community - 4917594. You need something called a barrel to connect the two. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one.